Shipping policy

Shipping Policy

Last updated: July 2, 2026

Thank you for shopping with Hot Sap! We're a small business, and every order is packed with care.

Processing Time

Orders are typically processed within 2–3 business days after they are placed. During product launches, holidays, or other busy periods, processing times may be slightly longer.

You'll receive a confirmation email when your order is placed and another email with tracking information once your order ships.

Shipping Rates

Shipping costs are calculated at checkout based on your order size, destination, and shipping method selected.

From time to time, we may offer free shipping promotions. Any applicable promotions will be displayed on our website.

Shipping Destinations

We currently ship within the United States.

If you're interested in international shipping, please contact us at hello@hotsapmaple.com.

Delivery Times

Estimated delivery times begin after your order has shipped and vary by destination and carrier. Delivery estimates are not guaranteed.

Incorrect Shipping Information

Please double-check your shipping address before placing your order. We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us at hello@hotsapmaple.com within 7 days of the expected delivery date. We'll work with you and the shipping carrier to resolve the issue as quickly as possible.